#ACAMB #2024: Shaping the Future of Banking with Unmatched Customer Service Innovation

The Association of Corporate Affairs Managers of Banks (ACAMB) is thrilled to host the third edition of its National Stakeholders’ Conference, themed “Building Bridges: Collaborative Solutions for a Trusted Banking and Financial Services Experience.” This pivotal event, set for May 30th, 2024, at the Bankers House in Lagos, will delve into the intricacies of customer service across the banking and financial landscape, spearheaded by a cadre of elite speakers and industry experts.

ACAMB, representing the voice of Corporate and Marketing Communication Professionals from Nigeria’s Deposit Money Banks, is committed to championing the collective interests of its members, the broader banking community, and the Nigerian populace. The 2024 conference is poised to break new ground, fostering unity and shared strategies to elevate customer service and drive innovation within the nation’s financial services.

Consumer Solutions Strategist and Advisor, Wale Abioye, a Partner of Strategy & Customer Solutions, Advisory Services, KPMG, will feature as the keynote and Guest Speaker at the conference.

Additionally, the event will include expert panels and discussions with esteemed industry leaders which include; Oguche Agudah, CEO & Executive Secretary of the Pensions Operators (PenOp) of Nigeria; Stephen Alangbo, a respected insurance underwriter and Managing Director/CEO of Cornerstone Insurance.

Among the panelists also are: Virgine Nowak, Chief Customer Experience Officer of Access Bank and her counterpart Chief Customer Experience Officer of First Bank, Lande Atere. Both will share insights on building a trusted and seamless banking experience through collaboration; while Sola Salako-Ajulo, one of Nigeria’s foremost consumer advocates currently serving as a Federal Commissioner and the Honorable Member representing the Southwest region on Competition and Consumer Protection Tribunal (CCPT) in Abuja, will also be on the Panel to represent the interest of Bank and financial services Customers.
The Special Guest of Honour expected at the eagerly anticipated conference is Hon. Justice B.B. Kanyip, Ph.D., President of the Industrial Court of Nigeria, Abuja. Lande Atere.

ACAMB President, Rasheed Bolarinwa, emphasizes the importance of this conference in the current financial environment, stating, “Our goal is to create an environment where stakeholders can come together to share knowledge, address common challenges, and work towards a unified vision of trust and excellence in banking services. By building bridges and fostering collaboration, we believe we can significantly enhance the customer experience and drive growth in the sector.”

Participants will have the opportunity to explore cutting-edge solutions and strategies designed to address current and future challenges in the financial sector. They will also connect with peers, industry stakeholders, and key decision-makers, fostering relationships that can lead to meaningful collaborations and partnerships.

The annual ACAMB stakeholders’ conference is open to members of the banking and financial services industry, corporate and marketing communication experts, regulators and policymakers, technology and service providers in the financial sector, industry analysts and the media.

#ACAMB #2024: Shaping the Future of Banking with Unmatched Customer Service Innovation

The ACAMB National Stakeholders’ Conference represents a pivotal moment for Nigeria’s banking industry to come together, exchange ideas, and chart a course for a more collaborative and trusted financial future.