June 29, 2022

#AccessBank renews commitment to customer #education, satisfaction

#AccessBank renews commitment to customer #education, satisfaction
#AccessBank renews commitment to customer #education, satisfaction

#AccessBank renews commitment to customer #education, satisfaction

…announces revised customer complaint channels

Driven by its promise to deliver unrivalled customer service to all its customers, Access Bank Plc has announced an extension of its customer education and complaint management activities.
Over the years, Access Bank has strived to reach all audience tiers and communities, communicating and simplifying information on how customer-related bottlenecks can be resolved.

Ogor Chukudebelu, the Chief Customer Experience Officer at Access Bank Plc, made clear that the institution’s efforts are borne out of the desire to “heighten the public’s consciousness and radically improve awareness of the vast array of resources available to them as we strive to improve their banking experiences.”

“In today’s fast-paced society, there is an increased demand for information. Information that not only helps draw the institution closer to its customers but also make banking convenient for customers .
As a customer-centric bank, we appreciate feedback from our customers to help us resolve any issues they have. The feedback also serves to improve and enhance their banking experience.

#AccessBank renews commitment to customer #education, satisfaction

Therefore, we have various platforms where customers can lodge their complaints or give suggestions. We will continue to avail all customers with in the option of using their preferred complaint lodgment medium,” he added.

#AccessBank renews commitment to customer #education, satisfaction

All Access Bank customers can henceforth have their complaints lodged and resolved swiftly through the following channels:

Email: contactcenter@accessbankplc.com

Live chat: www.accessbank.com

Social media: Facebook (@AccessBankPlc), Twitter (@accessbank_help) and Instagram (@myaccessbank)

Tamada: tamada.accessbankplc.com

WhatsApp Banking: 08089019019

Contact center telephone: 07003000000, 01-2802500, 01-2712005-7

Ombudsman: CC-ombudsman@ACCESSBANKPLC.com.

Access Bank is commited to giving its customers best -in-class services and providing a seamless banking experience for all its customers across the globe.

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